Key information:
- Return window: 30 days
- Refund processing time: 10 days
- Restocking fees: No costs
- The customer is responsible for the return shipping cost
Return Process
We offer a 30-day return policy, which means you have 30 days after receiving your item to submit a return request. There is no restocking fee. To be eligible for a return, your items must be in the same condition as when you received them.
For returns, please contact us at contact@asclepius.us. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund Process
The moment your package reaches us, our customer service team will contact you. Your request will be processed and your money will be refunded within 10 days of the package being delivered. The refund will be issued to the original payment method used for the purchase.
Order Cancellation
Once you have placed your order, please contact customer service if you wish to cancel it. Once an order has been placed, it can no longer be cancelled.
Delayed Orders
Orders may be delayed in times of high demand, such as holidays. Please give us two extra days. If your package has not arrived by then, please contact us by email and include your order number.
Damaged or Incorrect Orders
If the package has been damaged or the wrong items have been delivered to you, please contact us. Please quote your order number, take a picture of the problem and provide a brief description of what is wrong.
Exchanges
If you have received a shipment and wish to exchange the goods, please contact us at contact@asclepius.us. We can of course arrange an exchange, but we recommend that the most efficient way to get the goods you want is to create a new order and return what you no longer want. Thank you for your understanding!
Contact Us
If you have any questions or need assistance with your return or refund, please feel free to contact us.
Asclepius is run by Asclepius MED LLC, from United States,
EIN: 32-0770960, DUNS: 129008654
Address:
312 W 2nd St
Casper
Wyoming 82601
Customer service contact
You can find our contact page here → https://asclepius.us/pages/contact
Email: contact@asclepius.us
Phone number: +12136993365
Mon – Fri: 9 AM – 5 PM (MDT)